




Frequently Asked Questions
Which payment methods can I use?
Which payment methods can I use?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and secure local optionsβso checkout is always smooth and secure.
How long does it take to process my order?
How long does it take to process my order?
Orders are processed within 1β3 business days (MonβSat). Once your item ships, youβll receive a tracking number via email.
What if my item doesnβt fit or isnβt quite right?
What if my item doesnβt fit or isnβt quite right?
Contact us at support@mercerfinch.com within 15 days β weβll help with a size swap, exchange, or refund if a replacement isnβt available.*
When will I receive my order?
When will I receive my order?
Delivery times vary slightly based on your location:
US / Canada / Australia / NZ: 7β14 business days
UK / EU: 7β18 business days
Other regions: 10β20 business days
Shipping may take a little longer during peak seasons.
Can I cancel or change my order?
Can I cancel or change my order?
Yesβbut only if you contact us within 24 hours of placing your order. After that, your item may already be packed and in transit.
How do I care for my item?
How do I care for my item?
Each item comes with its own care label. In general:
Clothing: Hand wash or delicate cold machine wash, air dry
Accessories & Decor: Spot clean with a soft cloth
Kids items: Gentle detergent, no bleach
When in doubt, feel free to ask us before cleaning.
What if my item arrives damaged?
What if my item arrives damaged?
Itβs rare, but if it happens, donβt worryβjust email us at support@mercerfinch.com with a photo, and weβll arrange a replacement or refund asap.