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What if my item doesn’t fit or isn’t quite right?
What if my item doesn’t fit or isn’t quite right?
We offer a 15-day return and exchange policy on all eligible items. Just email support@mercerfinch.com, and we’ll make it right—whether that means a new size, different product, or full refund.
Which payment methods can I use?
Which payment methods can I use?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and secure local options—so checkout is always smooth and secure.
How long does it take to process my order?
How long does it take to process my order?
Orders are processed within 1–2 business days (Mon–Sat). Once your item ships, you’ll receive a tracking number via email.
When will I receive my order?
When will I receive my order?
Delivery times vary slightly based on your location:
US / Canada / Australia / NZ: 7–14 business days
UK / EU: 7–18 business days
Other regions: 10–20 business days
Shipping may take a little longer during peak seasons.
Can I cancel or change my order?
Can I cancel or change my order?
Yes—but only if you contact us within 48 hours of placing your order. After that, your item may already be packed and in transit.
How do I care for my item?
How do I care for my item?
Each item comes with its own care label. In general:
Clothing: Cold machine wash, air dry
Accessories & Decor: Spot clean with a soft cloth
Kids items: Gentle detergent, no bleach
When in doubt, feel free to ask us before cleaning.
What if my item arrives damaged?
What if my item arrives damaged?
It’s rare, but if it happens, don’t worry—just email us at support@mercerfinch.com with a photo, and we’ll arrange a replacement or refund asa.